Pixel by Pixel Studios, Inc. takes our obligations regarding your data and privacy seriously.
DEFINING PERSONAL INFORMATION
Personal information is defined independently by governmental entities around the world. We consider personal information to be any data that can be used to identify you such as your name, email, address, identification numbers (such as social security number, employee number, and driver’s license number), your location data, online identifiers (such as your IP addresses, geographic location data and coordinates, and log-on IDs), and any information relating to your physical, physiological, genetic, mental, economic, cultural, or social identity. The personal information we collect is explained below, as well as why we collect it and what we use it for, and you have the right to request this information from us and to request that we remove it from our servers and systems.
If you would like us not to collect or use your personal information, or if you would like us to correct your personal information, please contact us and we will endeavor to remove or correct this information as quickly as possible.
THE SAFETY OF CHILDREN ONLINE
We recognize the importance of protecting children’s privacy online, and we are committed to complying fully with the Children’s Online Privacy Protection Act (COPPA) in the United States and similar statutes and laws around the world. We encourage parents and guardians to discuss with their children what information should be released on the Internet, especially personal information.
Although countries may apply different minimum age guidelines when determining the age at which children can access online content, our Sites and Services are not intended for children under the age of 13 or the age of majority, whichever is less. Within the United States, we do not knowingly collect personally identifiable information from children under the age of 13. Outside of the United States, we do not knowingly collect personally identifiable information from anyone under the relevant age threshold applicable to the country or jurisdiction where a user may reside. In some geographical areas, our Sites or Services may not be accessible to anyone under the age of 18, regardless of whether a parent or guardian has provided consent.
If you are under the age of 13, do not submit any personal information to us. If we later learn that we have inadvertently gathered personal information from a child under the age of 13, regardless of where that child resides, we will remove this information from our records as quickly as possible.
If you believe we might have any information from or about a child under 13, please contact us immediately at [email@example.com] and we will promptly take the necessary steps to remove all such information.
WHAT INFORMATION WE COLLECT, WHY, AND HOW WE USE IT
Depending on how you use our Sites and Services, or respond to our user research surveys, we may collect a variety of information and data, such as:
SITES AND SERVICES. When you log into or access our Sites or Services, we may request or you may provide your email address, username, password, security information, and information to help us in the event we need to contact you, such as your name and telephone number, forum name, third party ID (such as your Steam ID, Xbox Live ID, and PlayStation Network ID), billing information, payment account details, and the shipping address. We use this information to contact you to fulfill your requests, when we introduce new game features or products, to let you know if a problem has been discovered or corrected, and to provide you with news and information that you request from us. Generally, you may access our Sites without providing personal information, although you may be required to provide personal information to access our Services so that we can ensure that only authorized users are accessing these products.
INFORMATION YOU PROVIDE ONLINE. When you connect to our Sites and Services through a third party, we may collect information about you from these third parties, depending on the third party’s terms of service and the privacy settings you have specified. For example, if you access our Services through Discord, we may obtain certain personal information, for example, your name, profile picture, user ID, login, email address, physical location, gender, birthday, and groups and affiliations. We collect this information to identify where our users are coming from and how they found us. We also use this information to identify trends and interests, which helps us to build better products. If you do not want us collecting or using this information, you can often disable this feature through the settings on the third-party sites and services you are using. If we have collected this information and you do not want us to use it or store it, please let us know and we will take steps to ensure it is removed from our servers.
DIRECT ADVERTISING. We will always ask for your consent before sending you direct advertising, for example if we want to send you an incentive offer by email. If for any reason you receive a direct advertisement from us and believe you did not consent to it, please contact us, and we will ensure that your name and email address is removed from any future direct ad. You may also review the section below, YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF YOUR INFORMATION, to better understand your rights and our duties regarding direct advertising.
We may use session cookies to make it easier for you to navigate our Sites and online Services. A session ID cookie expires when you close your browser. If you disable session cookies, many of the services and products we offer will not operate correctly.
In some cases, we use persistent cookies to enable us to track and target our Sites visitors’ interests and to enhance their overall experience. If you check “remember me on this computer” when logging on our Sites, we may set a persistent cookie to store your username and password so that you do not have to enter it more than once. A persistent cookie is removed when you uncheck the checkbox.
We may use tracking pixels or clear GIFs to collect information about your use of our Sites and Services.
We may also use Analytics, Advertising, Anti-Cheat, and Anti-Fraud technologies, and Internet log files to manage traffic on our Sites and in conjunction with our Services, to detect and solve technical problems, and to detect and prevent fraud. Analytics, Advertising, Anti-Cheat, and Anti-Fraud technologies may employ cookies to provide the data these technologies require. We currently do not respond to Do Not Track (DNT) signals. You may opt out of certain types of tracking on the web, including certain analytics and tailored advertising by changing the cookie settings in your browser or via our consent tools.
The information collected from Google Analytics cookies is stored on Google Servers and can be accessed by us. Google may also transfer this information to third parties when required to do so by law, or when such third parties process the information on Google's behalf.
You can disable cookies, limit the types of cookies you allow, or set your browser to alert you when cookies are being sent. Refer to your individual web browser settings if you need help in managing your cookie preferences. By limiting your cookies, your use of certain Sites and Services features may be limited or unavailable.
WITH WHOM DO WE SHARE YOUR INFORMATION AND WHY?
SHARING YOUR INFORMATION WITH LAW ENFORCEMENT. We may release information concerning your use of our Sites and Services (including, but not limited to, public postings, registration information, network records, and geographic and tracking data) when we believe in good faith that such release is appropriate; to comply with the law (for example, pursuant to a statutory demand, subpoena, warrant, or court order); to protect against fraudulent, abusive, or unlawful use of our Sites and Services, and to protect our rights and property (including the rights and property of our third-party business partners and affiliates); to enforce any contract between you and us, including with our third-party business partners and affiliates; and if we reasonably believe that a situation involving danger of death or injury to any person requires disclosure.
SHARING YOUR INFORMATION WITH OTHER THIRD PARTIES FOR EMAIL PURPOSES. We may share or use third party services for email processing.
DATA RETENTION AND SECURITY
SECURITY. We have security measures in place to protect and prevent the loss, misuse, and alteration of the information under our control. We use industry standard efforts to safeguard the confidentiality of your personal identifiable information such as firewalls and encryption. While perfect security does not exist on the Internet, we work hard to ensure your secure use of our Services.
STORAGE. Your information is stored primarily in the United States. We take prudent security measures to protect you and the information we collect from unauthorized access, alteration, disclosure, and destruction. These measures include encrypting your information on our servers, keeping your sensitive information on a secured server behind a firewall, transmitting sensitive information (such as a credit card number) entered on our site or mobile application using secure socket layer technology (SSL), periodic reviews of our data collection practices and platforms, and physical security measures that guard against unauthorized access to systems where we store your information.
RETENTION. We will keep your information only for as long as reasonably necessary, including while your account is active and for so long as it may be required to fulfill our legal obligations. If you would like us to delete your account or request that we no longer use your information, please contact us.
WHAT WE DO IN THE EVENT OF A DATA BREACH
In the event we suspect your data has been compromised, we will contact you within 72 hours of when we become aware of such an event. If you would like to verify that your information is secure, we will do our best to reply to such requests as soon as possible.
HOW YOU CAN HELP KEEP YOUR INFORMATION SECURE
PASSWORDS. Keep your passwords safe and secure. Do not disclose your password to any third parties or share it with any third parties and periodically change your password to help reduce the risk of unauthorized access to your account information. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. If your password has been compromised for any reason, you should change it immediately. You may also contact us for assistance.
USING OUR BLOGS, FORUMS, AND OTHER ONLINE FUNCTIONS. Be aware of who you are communicating with and what information you provide to others. Our Sites and Services may allow you to contribute to blogs, forums, boards, to receive and participate in newsfeeds, to provide others with status updates and postings made by us and other users of our Sites and Services, and to otherwise post, share, and contribute information publicly, whether through messages, invitations, chats, photos, wall posts, or other functions (“Public Postings”). Nothing requires you to disclose your identity to others through these public postings, and you should always keep in mind that these may be visible to anyone who has access to our Sites and Services. In certain instances, this same information may be visible through general Internet searches and other means of obtaining Internet information. For example, certain software tools and technology may allow non-affiliated third parties to copy, cut, and/or post your Public Postings to different locations (including to websites that are not owned or operated by us). This may result in the unauthorized use of your Public Posting information and your unwanted disclosure of this same information to third-party websites, for which we are not responsible, and in some cases, may subject you to liability for the disclosure, including, without limitation, for copyright infringement.
You should always exercise caution in all your Public Postings. We recommend that you do not provide or disclose any personal information when using our Sites and Services. If you choose to disclose your identity to third parties using any Sites and Services, you do so at your own risk. Neither we nor our third-party business partners, affiliates, or developers are responsible for the privacy or security of any information, personal or otherwise, when you choose to communicate or exchange such information using the functionality of the Sites and Services to post publicly.
LINKING TO OTHER SERVICES. Be cautious of linking to other services. Our Sites and Services may contain links to other sites, but we are not responsible for the privacy practices of such other sites and services, and we encourage our users to be aware that when they leave our Sites and Services through these links, they should always read and understand the privacy policies of those sites, especially those that collect personally identifiable information.
YOUR RIGHT TO CONTROL THE USE AND STORAGE OF YOUR INFORMATION
OPTING OUT. Our Sites and Services may provide you the opportunity to opt-out of receiving information and solicitations from us even if you did not do so when you initially accessed them. Additionally, and at any time, you have the option of removing your name and email address from any email list we maintain in order to discontinue any such future communications. To ensure removal from any such list, please follow the specific instructions within the specific Site or Service you are using. If such Site or Service does not provide you such an option, or you are unsuccessful or otherwise have questions, concerns, or problems, please contact us.
CHANGING YOUR INFORMATION. You can request that any inaccuracies about your personal information be corrected. You can also ask about whether and why we have your personal information; how we obtained it; what we have done with it; to whom we communicated your personal information; where it has been stored, processed or transferred; how long we will retain it; and the safeguards in place to protect your personal information when transferred to third parties. You can also ask us not to collect or use your personal information for certain purposes. We will respond to your request without undue delay and within 30 days. We reserve the right to take reasonable steps to verify customer identity prior to granting access or processing changes or corrections.
REMOVING YOUR INFORMATION (RIGHT TO BE FORGOTTEN). You have the right to request we remove your personal information from our Services and servers. Contact us and we will endeavor to comply with your request as soon as practical and within 30 days. Please note that if you are still using our Sites or Services, we may require your consent to retain and use such information to continue providing you access.
COMPLIANCE WITH PRIVACY LAWS AROUND THE WORLD
The laws regarding data and information privacy are changing, and we will do our best to comply with the laws and regulations around the world where we collect and use your information. We do our best to comply with all of the following laws and regulations:
The Federal Trade Commission Act (15 U.S.C. § 45), which regulates unfair or deceptive business practices and provides guidance on consumer privacy disclosures.
The Children’s Online Privacy Protection Act (COPPA). We are committed to complying fully with the United States Children’s Online Privacy Protection Act, which regulates the online privacy of children under the age of thirteen (13).
The California Consumer Protection Action (CCPA) is a comprehensive data protection statute governing the personal information of California residents.
The California Online Privacy Protection Act (CalOPPA) regulates commercial website operators that collect California residents' personal information.
California Civil Code Section 1798.83 (Shine the Light) is a California law that requires businesses to provide customers with information regarding how their personal information is shared for marketing purposes.
California Residents. If you are a resident of California and want additional information confirming how we share your personally identifiable information with third parties for their direct marketing purposes, please contact us.
OUTSIDE THE US:
The Canadian Personal Information and Electronic Documents Act (PIPEDA) is a Canadian law requiring private sector organizations interacting with Canadian commerce to collect, use, or disclose your personal information which is essential to our business transaction, by fair and lawful means, with your consent, and only for purposes that are stated and reasonable.
The EU General Data Protection Regulations (GDPR), which among other requirements, requires prior user consent for certain data collection techniques (such as cookies), and the collection, storage, use, and removal of certain sensitive information.
DISPUTES AND ARBITRATION
Further, you understand and agree that regardless of the country or state in which you live, arbitration will take place in Toronto, Ontario, Canada, and the parties irrevocably submit to the personal jurisdiction of said federal or state courts.
CLASS ACTION WAIVER. We each further agree that any arbitration related to this Agreement will be conducted in our individual capacities only and not as a class action or other representative action, and we each expressly waive our right to file a class action or seek relief on a class basis. This means you can only bring a claim against or our affiliates, representatives, employees, and directors in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
AMENDMENT AND MODIFICATION. We agree to provide 30-days’ notice of any changes to the arbitration provisions of this Agreement. Changes will become effective on the 30th day and will apply prospectively only to any claims arising after the 30th day.
WAIVER OF JURY TRIAL. YOU AND PIXEL BY PIXEL STUDIOS, INC. HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. Instead, the parties hereby elect to resolve all claims and disputes by arbitration. An arbitrator can award on an individual basis the same damages and relief as a court. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
JURISDICTION AND APPLICABLE LAW. In connection with any dispute between us, whether in arbitration or otherwise shall be interpreted and bound by the province of Ontario, Canada, and Canadian federal law. We each irrevocably consent to the exclusive jurisdiction and venue of state or federal courts in Toronto, Ontario, Canada to resolve any claims that are subject to exceptions to the arbitration agreement.
HOW TO CONTACT US
You can also contact us via mail at:
Pixel by Pixel Studios, Inc.
1604-10 Muirhead Rd
North York, ON, M2J 4P9
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Pixel by Pixel Studios, Inc. and its affiliates. All Rights Reserved.